Customer Service Representative - TEKsystems

Description:

Duties include:

• Serves customers by providing product and service information and resolving product and service problems
• Maintains customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Manage large amounts of incoming calls, emails, and chat messages
• Ability to take payment information and process payments

Hours: Monday - Friday, first shift hours

Skills & Qualifications:

2 years experience in a call center environment

HS Diploma or equivalent

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.