Customer Service Representative - Citizens Memorial

Citizens Memorial Hospital (CMH) is recruiting a Customer Service Representative to join our Hospital Patient Accounts Department.

Customer Service Representatives work with customers directly either in person or over the phone regarding their billing account. This includes, but is not limited to setting up payment plans, taking payments, accepting new insurance information, explaining or processing financial assistance applications, answering insurance questions and working to collect account balances by sending letters or contacting the patient by phone. This position is busy and requires multi-tasking and teamwork. Customer Service, phone, typing and 10 keys skills are a must.

A typical day will include: Exhibit a service oriented attitude in all daily interaction with internal and external customers. Emphasis will be placed on effective communication skills to avoid misunderstanding. Respond to both physician and hospital incoming calls from patients regarding billing and collections of a patient account that resides on Meditech, LSS or Unisource systems; will initiate corrective actions immediately when opportunities for improvement are identified; answers patient account questions about insurance claims and/or EOB on a hospital or physician bill; sets up payment agreements; processes credit card payments taken over the phone; mails out promissory notes to patients; mails charity applications; updates and changes insurance information; updates patient or guarantor demographics; responds to caller questions regarding in-network contract coverage for their insurance and insurance denial questions; and performs duties as assigned by the PA Supervisor; behaves in a manner consistent with mission and objectives of CMH and performs other duties as requested.

The position is: Full-time days 8:00 a.m. - 4:30 p.m.

Job Requirements:

• Education: High School diploma
• Skills: Service
• Licensure/Certification: N/A

Benefits include:

• Competitive wages
• Annual merit increases
• No cost health insurance option for employee
• Full suite of insurance benefits available for employee and family
• Early access to paycheck through PayActiv
• Employee Assistance Program
• Paid Time Off
• Increased matched savings for Retirement Plan
• Company paid long-term disability plan
• Employee discounts

Please call Denve Miller at 417-328-6793 or email denver.miller@citizensmemorial.com if you have any questions.

PI251726288