Customer Service Representative at Fil-Tec.com

We are a uniquely innovative technical fiber manufacturing company with operations in Washington County, MD, and Franklin County, PA, looking for Customer Service Representatives who can join our dynamic group of talented team members. This position will be providing support and services to our customers, internal and external.  

We are committed to being the leader in the industries we serve through exceptional customer service, product quality, and innovation, providing a work environment that fosters independence, creativity and commitment to continuous improvement.

This position requires a high level of detail and commitment to providing efficient and professional customer service.  The best candidate for this role is one who embodies professionalism, integrity, loyalty, and a strong work ethic. A work style that can focus on several tasks at once, independently, while also being part of a team. 

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Answer incoming customer calls relating to order requests, order inquiries, product problems, billing issues, and general communications. 

Handle all customer related issues including processing orders, coordinate all activities involved in getting orders shipped, handle customer complaints and work to satisfactorily resolve them.

Develop a strong knowledge of product lines and customer service and corporate policies.

Through training, must achieve an acceptable level of knowledge on products manufactured and product lines offered to customers and industries served. 

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.

Provide support to internal management team as necessary.  Must build rapport and be able to work professional with all levels of management.   

Responsible for the accuracy of all customer related information and other reports and documents processed.

Cross-train in other areas to include but not limited to accounts payable, accounts receivable and purchasing functions.

Responsible for staying updated on company communications documented in Yammer. 

Must understand and follow process flow for all areas of the business being supported. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.

EDUCATION and/or EXPERIENCE

A two or four year degree is preferred but not necessary.  Experience in dealing with customers and problem solving is necessary. 

Individual must have experience with computers, including comprehensive knowledge of Microsoft Excel and Word.  Experience with other office equipment such as: copier, typewriter, fax, mail machine and software.  Ability to type at a speed with high level of accuracy. 

COMMUNICATION SKILLS

Must have excellent verbal and written communication skills

Must be able to work in a group and be able to communicate effectively with a cross section of people.

OTHER SKILLS AND REQUIREMENTS

Must have a positive “can do” attitude.

Must be a detailed oriented individual

Must be able to handle multiple tasks at once with the ability to access priorities. 

Must be receptive to and be able to work with and handle change.

Must be self-motivated, and have strong reasoning and problem -solving abilities.

Must be willing to work overtime as necessary

Must be open and always looking for better ways to serve our customers, work well in a team, make contributions to the team and the organization.  

Why You'll Love Us:

It's a family-owned corporation where everyone is empowered to take ownership and work collaboratively and with transparency to bring forth improvements that will drive the company's growth and success.  

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Short-term disability
• AFLAC voluntary benefits
• 401(k), plus Pension contribution
• Educational reimbursement
• Health club membership
• PTO/LL 

 

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $22 - $24 Hourly
Bonus/Commission: No