Customer Service Representative - TEKsystems

Description:

Provide exceptional client service. Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively assessing client’s service needs, resolving inquiries, providing account information, and performing a variety of transactions on the client’s behalf. Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff. Utilize computerized systems to gather information, troubleshoot and track calls. Comply with policies, procedures, security requirements, and government regulations.

Skills:

Customer service, Customer support, Customer service call center, Call center, financial, banking, microsoft office, bilingual

Top Skills Details:

Customer service,Customer support,Customer service call center,Call center,financial,banking

Additional Skills & Qualifications:

Proven ability to provide professional, accurate, and responsive client service. Possess effective verbal and written communication skills, including proper phone and email etiquette. Experience in effective sales and referrals. Possess strong negotiation, customer service, and time management skills. Ability to handle multiple tasks simultaneously. Willingness to work in a busy team environment and handle changing priorities. Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products with the ability to manage multiple computer applications simultaneously.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.