Customer Service Representative - Hilb Group
Springdale, AR 72762
About the Job
Overview:
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Customer Service Representative to join our team. This position will report to our agency located in Springdale, AR. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
- Service commercial P&C accounts
- Support producers in servicing agency clients
- Build and maintain healthy relationships with customers
- Learn and navigate agency customer database
- Field incoming client calls, emails, and other forms of communication
- Process documentation and enter data in various platforms
- Present relevant information to customers as needed
- Prepare and distribute commercial insurance documents including certificates, ID cards, and other industry related forms
Qualifications:
- Arkansas P&C Insurance license or are willing to obtain it
- At least 1-3 years of relevant work experience
- Proficiency with AMS360 is a plus
- Familiarity with independent insurance companies and markets
- Favorable work history
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Source : Hilb Group
