Customer Service Representative - GSG Limited

We are looking for a dedicated and customer-oriented Customer Service Representative to join our growing team in St. Louis. If you have excellent communication skills, a positive attitude, and a passion for helping people, this is the perfect opportunity for you! You'll be the face of our company, assisting customers with inquiries, resolving issues, and ensuring an outstanding customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
• Handle complaints and provide appropriate solutions to ensure customer satisfaction
• Process orders, forms, applications, and requests
• Maintain a deep understanding of products and services to offer accurate information and assistance
• Document and update customer records based on interactions
• Collaborate with internal teams to ensure customer needs are met
• Follow up on customer concerns to ensure they are resolved effectively

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• Previous customer service experience in any industry (retail, call center, etc.) is a plus
• Strong verbal and written communication skills
• Ability to multi-task and manage time effectively
• Problem-solving skills and the ability to remain calm under pressure
• Tech-savvy and proficient in Microsoft Office and customer service software (training provided)

Benefits:

• Competitive hourly rate/salary
• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Opportunities for professional growth and development
• Friendly and supportive team environment

How to Apply:

If you're enthusiastic about providing excellent customer service and want to be part of a dynamic team in St. Louis, apply today!