Customer Service Representative - Medical Transportation Management

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.

This is an onsite/in-office position in our downtown location. No remote work.

This position will be at the Metro Transit Access Center: 800 Olive St, St. Louis, MO 63101. The Schedule is M-F 8am-4:30pm and rotating schedule. Every three months you will work a 7:30am-4pm schedule. Employees are responsible for parking fees.

All you need is...

• High School Diploma or GED
• College Degree, a plus
• Typing speed of 30 WPM or greater
• One year customer service experience required

Even better if you have...

• Six month experience working in a customer service contact center preferred
• Knowledge of Trapeze software preferred
• Ability to work in multiple software systems at once along with strong computer navigation skills
• Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network
• Adhere to all established MTM and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word and Excel
• Excellent customer service skills
• Ability to work independently and as part of a team
• Ability to identify with customer needs and circumstances

MTM Incentives

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Hourly Wage: $17.48

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net