Customer Service Representative - Veterans Canteen Service

Starting Salary $ 40,528

OVERVIEW:

Looking for a better work-life balance? Join an amazing organization that puts Veteran’s first for an amazing career. The Veterans Canteen Service (VCS) at the Jefferson Barracks VA Medical Center in St. Louis, MO is seeking a Customer Service Representative.

As a Customer Service Representative, you will be responsible for operating, and monitoring the Special Order 800 Service call center. Ensuring the accuracy and integrity of the program, while at the same time providing the highest level of customer service. Will receive orders for tires from VCS customers nationwide. The position holds the responsibility for ensuring tire orders are accurately entered into RMS.  Responsible for verifying and gathering information from VCS customers and notifying service centers of the customers. Responsible for the accurate billing of customer and processing payments via credit card or payroll deduction transaction. Answers Employee Payroll Deduction (EPD) inquiries.   

The incumbent works under the general supervision of the Call Center Supervisor who, in consultation with the Chief Services Officer, defines objectives, priorities and deadlines. Completed work is reviewed in terms of technical soundness, appropriateness, and overall effectiveness in meeting the goals of the Special Order 800 Program. Of paramount Importance is receiving and processing special orders from the 800 call in line for our customers in a timely, professional manner, and ensuring tire orders are processed as promised in the time frames established by the vendors. 

VCS offers competitive benefits, including:

• Child Care Subsidy Program
• Public Transportation Benefits (Bus Pass)
• Annual Cost of Living Pay Increases
• Major Medical, Dental, Vision Insurance & Life Insurance
• Vacation & Sick Leave to include 11 (paid) Federal Holidays
• Company Contribution to Retirement Savings Plan
• Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service

Qualification Requirements:

• 1-2 years of experience with knowledge of office automation equipment/functions computers, copiers, scanners, etc.
• Experienced in operating computer systems such as Microsoft Excel, and Word.
• Possesses effective communication skills.
• Must be able to multi-task and work effectively to meet deadlines.
• Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the COVID-19 vaccination and annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.