Customer Service Representative from Collabera

Detailed Job Description:  

Industry: Educational

Job Title: Call Center Representative

Location: Stanford, CA 94305 - Onsite Role

Duration: 6 Months - (Extension/Conversion based on performance)

Pay Range: $20 - $24/hr

Responsibilities:

• Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.


• Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.


• Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.


• Utilize call center and collaboration applications and systems to ensure first-call resolutions.