Customer Service Representative - Interstate Waste Services

Overview:

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. 

 

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. 

 

Summary:  We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales.  The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.  The position is a hybrid role based on a 40-hour work week; some weekends are applicable. 

Responsibilities:

• Handle all phone, email, and chat inquiries providing an expedited resolution.
• Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
• Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
• Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
• Provide service and pricing recommendations to new and existing customers.
• Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
• Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
• Adapt to frequent changes in the work environment as company continues to grow and expand.
• Perform additional duties as assigned.

Qualifications:

• Minimum of 1-3 years’ experience working in a customer facing role, preferably in a call center.
• College degree a plus
• Impeccable communication skills, both written and verbal.
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
• Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
• Ability to provide superior customer service through active listening and purposeful remedy.  
• Ability to be agile and work in ambiguous environments.
• Affinity for quality and customer service.
• Passionate, empathetic, understanding, and compassionate.
• A self-starter with strong prioritization, time management, and organizational skills.
• Enthusiastic team player with a strong sense of ownership and can-do attitude.
• Fluency in English; bilingual Spanish or Mandarin is a plus.

Additional Information:

 

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

 

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Salary Range Minimum:USD $22.50/Hr.Salary Range Maximum:USD $25.00/Yr.