Customer Service Representative - Fortuna BMC

We are seeking a Customer Service Representative to join our team. You will assist customers with inquiries related to accounts payable, providing exceptional service through phone calls, chats, and emails. You will be highly customer-oriented, adaptable to changes in policies and procedures, and capable of working independently or as part of a diverse team.

WORK SITE: Training will be on-site 30 days then will transition to remote.

WORK SCHEDULE: Monday - Friday, 8 AM - 5 PM EST

WHAT YOU'LL DO:

• Handle customer inquiries about accounts payable and billing issues via phone, chat, and email.
• Provide high-quality service by effectively understanding and addressing customer needs.
• Demonstrate professionalism and a friendly attitude while resolving customer issues.
• Adapt to ongoing policy and procedure updates within the team.

WHAT YOU'LL BRING:

• Must be a U.S. citizen.
• Minimum of 6 months of call center experience.
• Strong computer and phone skills; proficiency in web-based applications.
• Excellent verbal and written communication skills.
• Ability to manage customer interactions with confidence and provide resolutions effectively.
• Must be able to pass a background check and drug test.
• High School Diploma or GED required.
• Must be 18 years or older.
• Typing speed of at least 30 words per minute.

Preferred Qualifications:

• Experience with SAP systems.

Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools www.gofortuna.com.