Customer Service Representative - Installed Building Products

Job Description

As a customer service representative, you are an integral part of the operation at the local branch and leadership team through various administrative tasks and projects.

Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Preferred Qualifications:

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multi-task, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods to complete your computer job.

Benefits:

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee financial assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Central Aluminum is part of the Installed Building Products (IBP) family of companies. Central Aluminum is a full-service wholesale Rain ware manufacturer and distributor servicing the commercial and residential seamless gutter industries. Located in Trenton, New Jersey, Paterson, New Jersey, and Landisville, Pennsylvania. We deliver to New Jersey, Maryland, New York, Delaware, Northern Virginia, and Pennsylvania. At Central Aluminum, we believe that the number one priority is servicing the customer. Find your next career opportunity and join our team with Central Aluminum!
EEO Statement
IBP is an equal-opportunity employer