Customer Service Representative - W. Atlee Burpee Company

We are the nationwide leader in home gardening!   A privately owned and operated seed, plant, and hard goods company, selling across all channels to millions of gardeners every year.   We are passionate about quality, innovation, and making home gardening a successful experience. Burpee has been in business for over one hundred forty years and is the most trusted brand in home gardening.  This is your opportunity to become a valued team member of a trusted industry leader. 

We have immediate openings for several Full Time Customer Service Representatives to join our growing team in our Warminster, PA.  Burpee is dedicated to providing our customers with an exceptional overall experience so we are seeking high-energy, courteous, professional individuals for this highly important role.  You will contribute to the overall success of the organization by providing outstanding service to our customers.  You will handle customer inquiries, answer questions, assist with orders, and other related tasks. 

The successful candidate for the Customer Service Representative position will be detail-oriented, customer-focused, and have excellent verbal and written communication skills.  The ability to follow up and follow through is critical in this role.  Candidates must be flexible and able to work occasional evening and weekend hours during peak season.

Key Responsibilities:

• Communicate with customers, answer phone calls, respond to customer email inquiries & performs live chat assistance
• Troubleshoot & researches customer order problems
• Perform data entry of phone, mail & Burpee.com orders
• Processes order returns & replacements
• Assist with filing & various special projects as needed
• Perform all other duties as assigned

Qualifications:

• Excellent verbal & written communication skills
• Willingness and desire to learn about our products
• Strong attention to detail and accuracy with strong organizational skills
• Excellent computer skills with the ability to learn new programs quickly and easily
• Proficiency in Microsoft Office, data entry & web browsing
• Gardening experience a plus (not a requirement)

Burpee is offering a competitive compensation, benefits and paid time off package!  

Benefits and Additional Perks:

• Medical, Dental, Vision
• Health Reimbursement Account
• 401(k) Plan with company match
• Generous Paid Time Off
• Employee Assistance Program
• Tuition Reimbursement
• Training and Development
• Short / Long Term Disability
• Life Insurance
• KASHABLE loan program
• SUMMER HOURS – 4-day work weeks every June & July!
• Free garden vegetables from our farm from June to September!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.

Burpee Gardening is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, or local law.

Thank you for your interest in a career with Burpee Gardening.