Customer Service Representative - Addison Group

Job Title: Customer Service Representative

Location (city, state): Hybrid Schedule in Washington DC

Industry: Education/Nonprofit

Pay: $18-21/hr, depending on experience

Job Description:

We are seeking a Temporary Customer Service Representative for a contract-to-hire role. This position is responsible for providing outstanding customer service by responding to inquiries via phone, email, and web cases. The representative will work within a dynamic team environment, handling periods of high volume related to academic calendars. This role offers the potential for conversion to full-time employment based on performance and attendance.

Key Responsibilities:

• Provide excellent customer service skills.
• Respond to inbound calls, emails, and web cases, documenting interactions thoroughly in Salesforce.
• Manage and resolve customer complaints, escalating issues as necessary.
• Assist customers in navigating the organization’s web applications and services.
• Contribute to the continuous improvement of customer service processes and efficiency.
• Maintain a friendly and professional demeanor in all customer interactions.

Qualifications:

• Some college coursework completed or 1+ years of direct customer contact experience.
• Experience in a call center environment handling 45+ inbound/outbound calls per day.
• Proficiency in Microsoft Office Suite
• Excellent communication skills, with an emphasis on proper grammar, tone, and etiquette.
• Ability to work Monday-Friday, 9:00 AM - 6:00 PM ET, with occasional overtime as needed.

Additional Details:

• Start Date: ASAP, pending background check and equipment setup (approximately 2 weeks).
• Duration: Contract (6 months)
• Interview Process: 1 virtual round interview process
• Background Check: 7-year criminal, education, and credit check required.

Perks:

• Opportunity to join a mission-driven nonprofit organization.
• Potential for full-time conversion based on performance.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.