Customer Service Representative - StaffWorks, Inc.

This position is the front line of support for clients and customers, and the incumbent ensures that customers are satisfied with products, services, and features. This position supports customers by providing helpful information, answering questions, and responding to inquiries.
" Review and process orders from a customer request into the ERP system, with accuracy and completeness in regards to information and pricing " Routinely communicate directly with customers, providing prompt and accurate product information, delivery and availability, order and shipping status, order changes, customer returns and discrepancies " Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved " Maintain customer account master data " Create customer specific labels if applicable " Administrative duties such as answering the phone, updating records, filing. " Work closely within department, sales team, production and shipping " Support inquiries from the sales team " Requests freight quotes and reserve trucks from freight carriers " Coordinated pick up with brokers and produce export paperwork. To include Bill of Lading, Commercial Invoice, Contacting brokers, Certificate of Origin, Safety Data Sheets and country specific documents. " Contributes to team goals and with special projects as needed. " Practice Company Values to enable success with shared purpose. " This position supports and is accountable for the Quality and Food Safety policies in place by the company.