Customer Service Representative - Springs Window Fashions

Description

About Horizons Window Fashions

With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois.

Salary

$16.00+/hour with opportunities for continued growth/advancement.

Flexible Work Schedules

Benefits offered -

• Paid Time Off
• 10 Paid Company Holidays
• Tuition Reimbursement
• 401K & Company Matching
• Quarterly Bonus/Gainsharing Opportunities
• Career Path Advancement Opportunities
• Employee Product Discounts
• Employee Assistance Programs
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts

Job Summary:

•  Responsible for efficiently providing excellent customer service to our customers.
•  Answer and effectively respond to customer phone calls.
•  Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
•  Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.
•  Accurate and timely entry of orders into the order management system for manufacturing and distribution.

Paid comprehensive training provided on:

•   Product
•   Systems
•   Accounts

Requirements

Education and Experience:

•  High school diploma
•  Basic computer skills

Skills/Training

•  Good communication skills (written, oral, listening, approachable)
•  Ability to build relationships with customers
•  Good analytical skills
•  Basic computer skills
•  Multitasking skills
•  Reliability

Physical Requirements

•  Work conditions are normal for an office environment

How We Work to Deliver a Best Experience: Our Behavioral Competencies 

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement