Customer Service Representative - West Point VPC - GLOVIS America

High School Diploma Preferred, but NOT Required

On-The-Job Training

Medical, Dental, Vision Insurance

100...Skills

Ability to work effectively in group/team settings.

Ability to respond to Customer queries.

Interpersonal and communication skills.

Knowledge of MS Office applications to include Excel experience.

Knowledge of customer service and support regulations and compliance standards.

Excellent written and oral communication skills.

Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.

Education & Experience

High School Diploma/GED

Knowledge of VELES system is a plus

Valid Driver's License

Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods

Repetitive use of hand/grasping product, writing, and typing

Lift up to 20 lbs.

Carry up to 20 lbs.

Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure.

Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.