Customer Service Representative - Whitmore Lake - Corrigan Oil Co
Whitmore Lake, MI 48189
About the Job
Customer Service Representative - CES
Job Overview:
The primary function of the Corrigan Environmental Solutions CSR is to communicate with the customers, take orders and bill out invoices. When taking orders, you will need to be educated across our wide range of products. This is a full-time, non-exempt position reporting to the CSR Department Manager.
Essential Job Functions:
- Service customers via emails, over the phone, or face to face.
- Take orders from customers .
- Handle Customer billing and cash deposits
- Track vehicles weighing in and out
- Communicate with yard/loader operators regarding Customer orders
- Assist Customers at the front counter, answer calls, take/schedule delivery orders
- Run Daily Weight Report for all tickets finalized for the day
- Assist in separating mail
- Possibly prepare deposits on weekends
- Able to answer main switchboard, assisting the receptionist if needed
- Process driver tickets and invoicing
- Listen to the customer queries patiently and solve it
- Respond to the problems of the customer promptly
- Maintain records of interactions with the customers in an orderly manner
- Must be articulate and a confident communicator
- Extremely efficient and accurate with data entry, Proficient in MS applications
- Must demonstrate patience when communicating with customers
- Knowledge of customer services ethics, principles and procedures
- Proficiency in administrative and documentation procedures
- Versatile and willing to adapt to a situation with a customer
- Coordinate with the internal department and/or supervisor to find solutions and resolve matters
- Maintain a follow up on the customer, to ensure they are satisfied with our company
- Follows company quality, safety and environmental guidelines as well as employee handbook policies
- Able to handle loud background noise, high stress situations and frequent interruptions
- Strong interpersonal, organizational and reasoning skills
- Demonstrate professionalism; be courteous and friendly to customers and co-workers at all times.
- Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.
- Regular and reliable attendance and presence at work
- Ability to stand/sit for several hours in a row
- Operate in a constant state of alertness and safe manner
- Perform any duties as may be assigned
- Must be able to lift up to 75lbs
Qualifications / Experience / Education:
- High School Diploma or equivalent and 2 years of related experience.
- Strong computer skills including but not limited to Microsoft Word and Excel.
- Able to pass 7-year criminal background check.
Why Join the Corrigan Team:
Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely. Corrigan is a fast moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.
Benefits:
Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Medical, Dental & Vision Insurance - Eligible 1st of the month after employment begins.
- Life Insurance. Short-Term Disability Coverage.
- Vacation & Personal Time.
- 401(k) – Company matches 50% up to 5% employee income.
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