Customer Service Representative - Wichita Furniture, Inc.

Customer Service Representative

Wichita, KS

Wichita Furniture Inc.

**About Us:**
Wichita Furniture is committed to delivering exceptional customer experience. We value our customers and strive to exceed their expectations through efficient communication, effective problem-solving, and a dedicated support team. Join us in our mission to provide top-notch service and transform customer interactions.

Job Description
We are seeking a highly motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and enhancing their overall experience with our brand.

Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide information about products, services, and company policies.
- Resolve customer complaints and issues quickly and effectively while ensuring customer satisfaction.
- Maintain comprehensive knowledge of our products and services to assist customers accurately and efficiently.
- Document customer interactions in our CRM system, ensuring all information is up-to-date.
- Collaborate with other departments to address complex customer inquiries and enhance product offerings.
- Follow up with customers post-interaction to ensure their issues have been resolved and to gather feedback.
- Stay informed about new products, services, and promotions in order to provide accurate information to customers.
- Adhere to company policies and procedures regarding customer service standards and communication.

Qualifications:
- High school diploma or equivalent; associate degree or higher preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a keen attention to detail.
- Proficiency in using computers and customer service software.
- Ability to handle high call volumes and work in a fast-paced environment.
- A positive attitude and a commitment to providing outstanding customer service.
- Flexible availability, including evenings and weekends

What We Offer:
- Competitive pay
- Comprehensive training and ongoing professional development opportunities.
- A supportive and dynamic team environment.
- Benefits including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement within the company.

How to Apply:
If you are passionate about helping customers and want to be part of a team that values excellence and teamwork, please submit your resume and a cover letter detailing your relevant experience.

Wichita Furniture is an equal opportunity employer and encourages applications from candidates of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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