Customer Service Representative - Done Right Chimney
Williamsburg, MA 01096
About the Job
We are looking for a reliable, front-facing customer service representative. The ideal candidate will be competent in prioritizing and working with little supervision. You will be self-motivated and trustworthy. Our office staff is the first point of contact for our clients and are trained to be very knowledgeable.
Responsibilities:
Responsibilities:
- Interfacing with incoming client requests.
- Scheduling Customer appointments, utilizing scheduling software, creating Service Contracts and forms for jobs, and filing Building Permits as needed.
- Manage phone calls and correspondence (e-mail, letters, packages, etc.)
- Create and update records and databases with personnel and other data.
- Assist colleagues whenever necessary.
- Ordering, recording, and managing inventory. Ensuring the shop is adequately stocked, clean, and visually appealing.
- Handling customer complaints.
- Communicate with the Supervisor as needed and provide updates on essential business functions.
Skills:
- Experience as an office administrator, office assistant, office manager, or relevant roles.
- Outstanding communication and interpersonal abilities and engaging with a hospitality mindset.
- Excellent, energetic phone voice. Speak clear English.
- Excellent organizational skills.
- Fluent in MS Office programs, QuickBooks, PCs, and computers, and willing to learn dispatching software.
- Qualifications in secretarial studies will be an advantage.
- Ability to lift and carry 40lbs.
Job Details:
- Job Type: Full-time.
- Pay: $18.00 - $30.00 per hour.
- Education: High school or equivalent (Preferred)
- Experience: Negotiable
Schedule:
- Week Day shift (10 am - 5 pm)
- Weekend availability (Saturdays, 10 am -2 pm)
Benefits:
- Retirement Savings Boost: We offer a generous 401(k) matching program, where we contribute a percentage of your contributions to help you build a secure future.
- Healthy You, Healthy Us: We prioritize your health. We offer a 50% reimbursement plan for your health insurance premiums, making it more affordable to stay covered.
- Paid Time Off: Recharge and relax with our generous paid time off (PTO) policy. This allows you to take a break, travel, or simply unwind whenever you need.
- Celebrating Together: Take advantage of our 11 paid holidays throughout the year to spend quality time with loved ones during festive occasions.
- Continuous Learning: We value your professional development and offer opportunities for paid training, both locally and for travel. This allows you to expand your skill set and advance your career path.
Source : Done Right Chimney
