Customer Service Representative - TEKsystems

TekSystems is hiring for a customer service advocate for a large electrical company in Wood Dale!

Description:

-Responsible for assisting customers needs via email and phone

-Customers looking to place new orders, order updates, tracking and shipment information, and order issues

- Send tracking orders to customers

-Process online orders

-15 phone calls per day

-Respond to customer 100+ emails from general email inbox

-Other duties as assigned

-Respond to customer requests and sell products/services

-Execute Sales efforts in a professional manner that reflects positively of the company and its partners

-Work with manufacturer partners to improve service levels and market share

-Step in wherever possible to support sales efforts

Additional Skills & Qualifications:

MUST-HAVES:

-1-2 years of customer service or retail experience

-Computer Skills

-Data Entry Skills

SOFT SKILLS:

-Follow-through

-Resourceful on their own, ability to ask good questions and work through problems

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

▪  Medical, dental & vision 

▪  Critical Illness, Accident, and Hospital 

▪  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

▪  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

▪  Short and long-term disability 

▪  Health Spending Account (HSA) 

▪  Transportation benefits 

▪  Employee Assistance Program 

▪  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.