Customer Service Representative - Expert Staffing

Our client in Worcester, MA is seeking a qualified Customer Service Representative to support their Transportation & Inventory Department.

Schedule: Monday-Friday (Must be flexible with working Saturday)

Starting Rate: $23.00-$24.00

Essential Job Duties:

• Data entry order processing
• Ability to work with high volume of emails.
• Verbal and written communication with customers regarding orders, inquiries, requests, and concerns
• Ensure transportation carriers are scheduled appropriately to meet customer shipping schedules.
• Knowledge of inventory control
• Interact with multiple departments and all levels of management.
• Warehouse personnel regarding order substitutions and revisions
• Sales force regarding orders, pricing, inventory, customer complaints, etc.
• Interact with outside carriers to confirm availability of loads for customer pickup.
• Manage customers database for advanced shipping notices and routing requests.
• Ability to multitask and work in a fast-paced environment.

Skills & Qualifications:

• Previous customer service experience
• Prior trucking/transportation scheduling experience
• Excellent phone skills
• Excellent data entry skills
• Ability to perform basic math
• Computer knowledge (Microsoft Office)

For immediate consideration please contact Expert Staffing at 508-762-9449.