Customer Service Representative – Commercial Lines Insurance Specialist I - Newtek One

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Newtek Insurance Agency, is a retail and wholesale brokerage insurance agency licensed in all 50 states, specializing in the sale of commercial and health/benefits lines insurance products to the SMB market as well as various personal lines of insurance.

As an AVP, Insurance Services - Commercial Lines Specialist I, you will be responsible for writing of new business and servicing of existing clients. This requires the ability to organize, manage multiple tasks, manage client, and company relationships, and gather and communicate technical information as it pertains to insurance. Maintain a professional working relationship with internal customers and external clients.

Job Responsibilities include but not limited to:

• Manage the assigned book of renewal business and create new business to drive revenue growth and
• Obtain underwriting information, prepare applications and specifications for renewal and new business
• Qualify and analyze client's coverage needs, loss exposure, recommend
• Inform clients about policy inclusions, limitations, and
• Secure all placement subjectivities by obtaining signed documentation and collecting
• Provide renewal quotes and account rounding opportunities, communicate coverage terms and conditions of quotes to
• Engage in daily virtual client interaction through impactful communication across phone, webinars, emails, PowerPoint,
• Educate and consult prospects on coverages that are available and appropriate for their
• Review existing policies and endorsements, request changes to the renewal underwriter for
• Prepare schedules of insurance, D. cards, binders, certificates of insurance, issue finance agreements.
• Return phone calls and respond to e-mails in a timely Follow up on policy audits related to worker's compensation, general liability, etc.
• Maintain accounts in Client Portal (Insurlink), set status to active/inactive and send invites to access portal to Update team members via email, etc.
• Maintain contact with the client base throughout the year per frequency set by

Qualifications include but not limited to:

• Bachelor's degree or equivalent experience and a minimum of 3 of customer service in the insurance industry
• Valid Property and Casualty License (P&C) and provide copy for
• Prior position as an Associate Customer Service Representative a
• Ability to read policies and break down
• An understanding of the appropriate markets and their relative business model a
• Possess a sense of urgency and ownership when dealing with clients and prospects of
• Ability to actively listen, give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate
• Attention to accuracy and detail in processing
• Ability to differentiate between agency bill clients and direct bill clients and the servicing needs of
• Ability to multi-task in a fast-paced environment and act with a sense of
• Ability to communicate clearly, effectively, and concisely, both orally and in
• Excellent time management, planning and organization
• Ability to work independently as well as in a
• Good knowledge of company products and solutions a
• Embrace change with the willingness to continue learning and developing
• Collaborate, cooperate and share knowledge with working
• Strong work
• Flexible to work within the designated work schedule as business needs change (i.e., late night, weekends, holidays, ).
• Knowledge of how to use Agency Management System, experience with AMS360 a
• Strong data entry skills with accuracy and ability to navigate among multiple
• Proficient in Windows based computer applications (Microsoft Office; Excel, Word and Outlook) and internal systems such as NewTracker, Pipeline Manager, Benefit Point, ImageRight.

The salary range for this position is $50,000 to $60,000 a year.

Organizational "Fit" considerations: Newtek is seeking a team player who enjoys technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meet deadlines, and communicates the highest standards of professionalism in his/her appearance and work habits. If you have an interest in professional growth and joining a leading Business Solutions company, it is time to consider joining Newtek.

Newtek offers competitive salary and a performance-based bonus program to reward your results. We provide our employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match. On-going training on sales techniques, industry, and competitive landscape to support your career growth.

Newtek is an Equal Opportunity Employer; M/F/D/V. We require all our employees to perform work in an ethical manner and always uphold our Code of Business Conduct and Ethics.