Customer Service Representative – Evening Shift - Johnson & Johnson Heating and Air Conditioning

Customer Service Representative – Evening Shift
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities

Who We Are 
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the tri-state area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why we need you
Because we offer top of the line products and services, we need a top of the line Customer Service Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career.

The big task
We are looking for a well-qualified Customer Service Representative to join our team. You will be our company's first line of communication

Location: Martinsburg, WV  


What We Offer: 

• Competitive pay $15 - $20 Hourly
• This position will be from 12-8pm Monday - Thursday with an adjusting schedule on Fridays based on season.  This will also require a rotating weekend based on seasonal needs
• Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
• Retirement plan with a company match.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Johnson & Johnson Heating and Air Conditioning. 

Responsibilities: 

• Establish customer rapport to sell the right products and services
• Develop key client relationships, negotiating and closing deals
• Create sales proposals that are accurate and complete, that can be easily transferred to the installation team
• Create confident buyers by providing complete and accurate information about our products and pricing
• Get potential customers excited about Johnson & Johnson Heating & Air Conditioning and encourage them to spread the word
• Become an expert in your market area, and know the customer needs
• Help set aggressive sales plans, and propose expansions

Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Experience with Customer Service supporting all clients.

Required Skills: 

• High School Diploma or equivalent
• 2 plus years of customer service experience

Preferred Skills: 

• Self Starter with the ability to stay on task without direct supervision
• IT competent, previous experience with Microsoft Office
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communication
• Outgoing personality that blends well with a fast-paced, goal-driven environment
• Highly motivated, flexible, and great attitude on life

We are an equal opportunity employer 

 

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