Customer Service Representatives - Murtech Consulting
Pittsburgh, PA
About the Job
Job Title:Customer Service Representative
BONUS Opportunityafter training completed and milestones– Contractto Hire
Position Location:100% REMOTE but must be local to Pittsburghor Camp Hill, PA
- Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
- You will be required to go onsite if facing system or equipment issues
- Candidates MUST be open to work any shift between the hours of 8:00AM – 8:00PM
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
- Must be open to working the 11:30AM - 8:00PM shift
Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
Qualifications:
- Years of industry experience: 1-3 years’ experience in customer service or call center environment
- Educational requirements: High School Diploma/GED
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast paced environment
- Must have empathy and the ability to control conversation/call)
- Preferred - Health Insurance Call Center Experience
- Soft skills are very important to this role and require a level of professionalism and caring.
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
Source : Murtech Consulting
