Customer Service Representitive - Homer Nine and Sons

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

As we continue to grow into the area's preferred residential HVAC provider, we are actively hiring customer service representatives!

After 4 generations and 81 years in business, we know a thing or two about what it takes to make a CSR happy. We attribute our years in business to the customer experience we offer, which all starts in the office with our CSR team!

Why Choose Homer Nine and Sons

• Competitive pay – $18-20 (plus commissions)
• Medical Insurance – we pay the majority of you and your family's insurance premiums for health, and 100% of dental insurance, life insurance, as well as short-term disability.
• Work life balance – PTO, regular daylight hours, limited Saturdays
• Retirement Plan with an automatic 3% employer contribution.

Our Core Values

• Professionalism – “Providing high quality experiences”
• Honesty – “Sincere truthfulness in all our interactions”
• Growth – “Becoming better each day”
• Relationships – “Strong connections make us great”
• Ownership – “Being responsible for the result”

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as making outbound calls to our customer base.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Assist with other office duties as needed.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Homer Nine and Sons by visiting www.homer9.com and clicking on our Careers page.

Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 44 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

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