Customer Service and Sales - Utah State University

Overview:

Working within a team environment the employee will coordinate the marketing of products sold, and services offered through Aggie Print and Mail, a service auxiliary of Utah State University. Activities include; Customer service (inside and outside sales), marketing strategies, University visual identity knowledge, various accounting duties (invoicing, filing, etc.) and miscellaneous tasks associated with Aggie Print and Mail.

 

Hours: Monday-Friday 8am – 5pm, flexibility needed to meet time sensitive deadlines.

Responsibilities:

• Oversee the day-to-day marketing and sales operations associated with Aggie Print and Mail.
• Coordinate incoming project requests from beginning to completion.
• Work with and train part-time employees assigned to help with customer service.
• Train, and work with AP&M employees to insure the proper use of University logos.
• Work with CLC – Brand Manager for all promotional printing to meet guidelines.
• Working with UMAC, develop an understanding and working knowledge of the University Identity program
• Enter work orders into MIS software.
• Customer Service; some hours will be spent inside Aggie Print and Mail working with customers, invoicing, covering front office, etc. some hours will be spent on campus visiting departments representing AP&M.
• Oversee estimating, job cost analysis, and billing within MIS.
• Working with vendors to stay informed of new materials, process and products.
• Stay up to date with industry trends for new production methods.
• Participates in training, work allocation, quality assurance, and inventory control.
• Works with Director to ensure that customer needs are being met and works to continuously improve the process.
• Performs labor and maintenance duties as a working member of the departments.
• Performs miscellaneous duties as assigned throughout operations at Aggie Print and Mail.
• Participates in discussions concerning new equipment for various production areas.
• Keeps current on all software updates and knowledge of all equipment capabilities.

Qualifications:

Minimum Qualifications:

• Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.

• Positive Attitude.
• Enjoys working with people.

Knowledge, Skills, and Abilities:

• Knowledge of print production, paper and equipment.
• knowledge of Adobe, Microsoft and other print production software.
• Must be able to plan and direct small operations.
• Must be able to communicate effectively with co-workers, management and customers.
• Must be able to provide quality customer service.
• Ability to work with staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to communicate effectively, both verbally and in writing.
• Ability to foster a cooperative work environment.
• Willing to learn.
• Skill in organizing resources and establishing priorities.
• Ability to work both independently and in a team environment.
• Knowledge of proper safety guidelines, policies, procedures, and behaviors as established by OSHA USU, and Aggie Print and Mail.
• Positive attitude, willing to learn new things, willing to manage and be managed.

Required Documents:

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary:Commensurate with experience, plus excellent benefitsADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights:

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

 

*updated 04/2024

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

 

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023