Customer Service and Sales Manager (CSM) - HAI, inc

Our company is an outsourced customer acquisitions and sales agency looking for a Customer Service and Sales Manager to join our Dallas office.

You will work with our team and other sales members to deliver a seamless and integrated sales and customer service experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a firm that offers excellent career progression.

Core Responsibilities of the Customer Service and Sales Manager:

• Provide high-quality service to each of our customers directly through face to face interactions to personalize their needs in our services
• Maintain client confidentiality at all times
• Efficiently handle daily customer transactions, sales orders, and inquiries with precision and speed, ensuring timely service
• Research, follow-up and resolve customer inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain quality to improve customer retention and sales revenue

Essential Skills of the Customer Service and Sales Manager:

• Clear verbal communication skills
• Prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
• Strong relationship management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Business acumen in the marketing and client relations field is preferred
• Understand and comply with applicable regulations and standard operational procedures
• Ensure that all sales transactions are executed properly and meet compliance guidelines

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