Customer Service/Sales Manager, Entry Level at L.L.O.Y.D Agencies

HIRING FOR 3 DAY WORKWEEK, 5 DAY WORKWEEK, OR 7 DAY WORK WEEK

Job Overview:

As a leader in Sales and Customer Service, you will lead by driving sales with focus on client and agent experience. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Lloyd Agencies' standards for customer service. With training, coaching and development, a team of colleagues will grow following your leadership.

Key Accountabilities:

* Drive and exceed sales goals by leading initiatives through coaching and recognition, while optimizing productivity and efficiency.

* Lead customer service. Ensure agents engage with customers and provide a friendly environment.

* Review and utilize Sales data to provide recognition; develop and communicate strategies to improve results.

* Plan and execute events and community outreach.

* Monitor and address performance issues on a timely basis.

* Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.

* Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate agents.

* Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.

Qualifications:

Education/Experience:

* High School Diploma or equivalent. College degree or some college preferred, but not required.

Communication Skills:

* Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and clients, and interpret instructional documents such as rules, instructions, and procedure.

Work Hours:

* HIRING FOR 3 DAY WORKWEEK, 5 DAY WORKWEEK, OR 7 DAY WORK WEEK