Customer Service and Sales Operations Manager - Fortive Corporation
Spartanburg, SC
About the Job
Looking for an opportunity to make an impact in a transforming industry?
As a Customer Service and Sales Operations Manager , you will play a pivotal role in optimizing our business processes. Your responsibilities encompass a wide range of tasks, including:
1. Sales Operations :
2. Coordinate and streamline sales activities to enhance productivity.
3. Manage sales tracking tools and report crucial information.
4. Handle the processing of all orders with accuracy and timeliness.
5. Assist in the preparation and organization of promotional materials or events.
6. Ensure the adequacy of sales-related equipment and materials.
7. Inside Sales :
8. Collaborate with the inside sales team to support their development.
9. Share information, resumes, project descriptions, and qualification data.
10. Provide knowledge and best practices to enhance inside sales efforts.
11. Customer Service :
12. Address customer escalations received from Customer Service Representatives (CSRs), Regional Sales Managers (RSMs), or directly from customers via email and phone.
13. Maintain timely communication with clients to ensure satisfaction and loyalty.
14. Understand client needs, respond promptly to inquiries, and efficiently resolve issues.
In this role:
1. Building High Performing and Highly Engaged Teams:
2. Directly supervise a team across multiple locations (SPG, FVL, and remote).
3. Ensure accurate data entry into the ERP system for customer information, contracts, pricing, discounts, and order details.
4. Driving Cross Functional Collaboration with Operations Teams, Customer Service and Regional Sales Managers:
5. Work closely with the operations teams in FLV, SPG and Egg.
6. Understand product lead times, factory loading, and recovery dates.
7. Stay informed about updates related to product availability and production schedules.
8. Delivery and Fulfillment Coordination:
9. Coordinate communication regarding delivery and order fulfillment with both customers and the Sales Team.
10. Ensure timely and efficient handling of emergency customer issues.
11. Fostering a Culture of High Expectations and Continuous Improvement:
12. Drive targeted improvements in order processing quality, delivery efficiency, and cost-effectiveness.
13. Optimize the automated order entry system.
14. Actively participate in PD (Process Development) and Daily Management reviews.
15. Benchmarking and Collaboration:
16. Benchmark methodologies and systems from other Fortive locations.
17. Collaborate with the CS Group in Europe and the Customer Experience Process Manager for further enhancements.
Your multifaceted role will contribute significantly to our overall success and customer satisfaction.
Qualification and job requirements
+ Bachelor’s degree or equivalent experience
+ +5 years dynamic experience in leading sales and/or customer service teams or initiatives.
+ Success leading continuous improvement initiatives
+ Working knowledge and understanding of ERP/MRP systems and their use in a manufacturing environment
+ Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Access
+ Strong developmental leadership abilities to work with, coach, develop and mentor a team
+ Use metrics and other tools to drive department performance
+ Demonstrated written and oral communication skills
Who we are - Anderson-Negele:
Anderson-Negele is a global instrumentation company with the mission to provide the best hygienic instrumentation solutions and services for processors of food, beverage and life sciences products. With manufacturing facilities in the United States and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil, we are a global leader in our market.
Venture Measurement:
Venture Measurement is the parent company of the Bindicator®, Kistler-Morse® and Niagara Meters® brands. Located in Spartanburg, SC, we design, manufacture and supply world-class measurement equipment including level instruments, weigh sensors, and flow meters. Our products include point and continuous level indicators, diaphragm switches, level switches, inventory control systems, liquid level gauges, microcells, load stands and flow meters. Our measurement devices are used in industries like agriculture, sanitary food, plastic production, oil and gas production/distribution, pharmaceutical production, general chemical production, and electronics component manufacturing. Our products are available and distributed worldwide.
Fortive:
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
As a Customer Service and Sales Operations Manager , you will play a pivotal role in optimizing our business processes. Your responsibilities encompass a wide range of tasks, including:
1. Sales Operations :
2. Coordinate and streamline sales activities to enhance productivity.
3. Manage sales tracking tools and report crucial information.
4. Handle the processing of all orders with accuracy and timeliness.
5. Assist in the preparation and organization of promotional materials or events.
6. Ensure the adequacy of sales-related equipment and materials.
7. Inside Sales :
8. Collaborate with the inside sales team to support their development.
9. Share information, resumes, project descriptions, and qualification data.
10. Provide knowledge and best practices to enhance inside sales efforts.
11. Customer Service :
12. Address customer escalations received from Customer Service Representatives (CSRs), Regional Sales Managers (RSMs), or directly from customers via email and phone.
13. Maintain timely communication with clients to ensure satisfaction and loyalty.
14. Understand client needs, respond promptly to inquiries, and efficiently resolve issues.
In this role:
1. Building High Performing and Highly Engaged Teams:
2. Directly supervise a team across multiple locations (SPG, FVL, and remote).
3. Ensure accurate data entry into the ERP system for customer information, contracts, pricing, discounts, and order details.
4. Driving Cross Functional Collaboration with Operations Teams, Customer Service and Regional Sales Managers:
5. Work closely with the operations teams in FLV, SPG and Egg.
6. Understand product lead times, factory loading, and recovery dates.
7. Stay informed about updates related to product availability and production schedules.
8. Delivery and Fulfillment Coordination:
9. Coordinate communication regarding delivery and order fulfillment with both customers and the Sales Team.
10. Ensure timely and efficient handling of emergency customer issues.
11. Fostering a Culture of High Expectations and Continuous Improvement:
12. Drive targeted improvements in order processing quality, delivery efficiency, and cost-effectiveness.
13. Optimize the automated order entry system.
14. Actively participate in PD (Process Development) and Daily Management reviews.
15. Benchmarking and Collaboration:
16. Benchmark methodologies and systems from other Fortive locations.
17. Collaborate with the CS Group in Europe and the Customer Experience Process Manager for further enhancements.
Your multifaceted role will contribute significantly to our overall success and customer satisfaction.
Qualification and job requirements
+ Bachelor’s degree or equivalent experience
+ +5 years dynamic experience in leading sales and/or customer service teams or initiatives.
+ Success leading continuous improvement initiatives
+ Working knowledge and understanding of ERP/MRP systems and their use in a manufacturing environment
+ Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Access
+ Strong developmental leadership abilities to work with, coach, develop and mentor a team
+ Use metrics and other tools to drive department performance
+ Demonstrated written and oral communication skills
Who we are - Anderson-Negele:
Anderson-Negele is a global instrumentation company with the mission to provide the best hygienic instrumentation solutions and services for processors of food, beverage and life sciences products. With manufacturing facilities in the United States and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil, we are a global leader in our market.
Venture Measurement:
Venture Measurement is the parent company of the Bindicator®, Kistler-Morse® and Niagara Meters® brands. Located in Spartanburg, SC, we design, manufacture and supply world-class measurement equipment including level instruments, weigh sensors, and flow meters. Our products include point and continuous level indicators, diaphragm switches, level switches, inventory control systems, liquid level gauges, microcells, load stands and flow meters. Our measurement devices are used in industries like agriculture, sanitary food, plastic production, oil and gas production/distribution, pharmaceutical production, general chemical production, and electronics component manufacturing. Our products are available and distributed worldwide.
Fortive:
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Source : Fortive Corporation
