Customer Service Sales Representative - Tekshapers Inc

Customer Service Representative

Location: Charleston, WV

Duration: Long Term contract

Day one onsite

Shift Time: - 10:30am 7pm OR 11:30am 8pm shift for their initial tour in Operations

Skills Required:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.