Customer Service/Sales Representative - Insurance - First Continental Mortgage, Ltd

Aurora Insurance Services, L. P. is an equal Employment Opportunity Employer. We do not use personal information in our hiring process and are dedicated to hiring the person who is best suited for our jobs without any knowledge or consideration of any individual`s membership in any protected class. Any personal information found on the application or any supporting
documentation will be removed as soon as it is discovered. All applications received by Aurora Insurance Services, L. P. will only remain active for one year.


Aurora Insurance Services, L. P. is committed to promoting safety and high
standards of employee performance, productivity and reliability. In order to
achieve this, all finalists may be subjected to a drug test prior to being
hired to assure the Company that the applicant does not currently have
narcotics, sedatives, stimulants and/or other controlled substances in his/her
body. Further, Aurora supports a Drug-Free Workplace Policy.

Department: Insurance Services

Position: Customer Service Representative

Summary: The Personal Lines CSR performs the essential functions of the position, which include supporting the service needs of clients. Specific service responsibilities are assigned. Marketing activity is required in this position. Meets sales, service, and quality standards adopted by the agency.

Duties: PRIMARY RESPONSIBILITIES
AND DUTIES

New Business:

• Pre-qualifies and
  analyzes prospects¡¦ personal lines coverage needs. Recommends coverages and
  prepares rating quotes and proposals to sell new accounts.
• Actively solicits
  increases in coverage or rounding out accounts through sales to clients at
  every service contract..
• Educates clients as to
  coverage limitation and documents on the system.
• Completes applications
  for insurance and has insured sign them. Submits to eligible and appropriate
  carries, and follows up to ensure timely receipt of policies or quotations.
• Actively seeks referrals
  from current client base to solicit for new business prospects; follows up to
  generate new business using prospect data base and system.
• Actively refers clients to Life Benefits and Commercial Lines department for
  solicitation of new business.

Retention:

• At each service contract, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
• Processes renewals and remarkets, as needed.
• Assists clients with making coverage changes and completes all service requests for clients.
• Informs clients of policy changes, exclusions of coverage and insurance coverage needs.
• Explains coverages and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
• Handles direct-billed.
• Verifies coverage status
  processes, as appropriate.
• Provides receipt, or
  directs receptionist to handle.
• Generates documents and
  produces correspondence to satisfy client service requests or to provide
  automated information, as needed by client.
• Prepares summaries of
  insurance, schedules and proposals, using computerized system
• Assists clients in
  submitting first reports of claims.
• Obtains adjustors or
  visits from agency staff, facilitates prompt response from company staff and
  follow up on claims status to keep insureds informed and to work toward
  settlement of claims.
• Maintains orderly
  electronic files and information, following agency standards.
• Verifies accuracy and
  coverage adequacy of policies.
• Requests changes to
  correct errors and follows up.
• Surveys insureds' loss
  exposures and recommends coverage at every service opportunity.
• Processes incoming mail
  requests and responds promptly and appropriately.
• Works with manager to
  schedule and plan visits to clients.
• Verifies accuracy of all
  direct bill cancellation notices, and take appropriate action.
• Implements agency credit
  and collection policy in regard to agency-billed personal lines clients.

Personal and Organizational Development:

• Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of
  transactions and other responsibilities.
• Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current.
• Interacts with others effectively by utilizing good communications skills, cooperates positively and provides information and guidance, as needed, to contribute to the business
  efforts of the agency.
• Maintains and updates technical manuals, and understands its use to perform technical tasks and expedite customer service requests.
• Perform other miscellaneous duties as assigned by agency management.

Qualifications: KNOWLEDGE, SKILLS, AND
ABILITIES:

• College education or equivalent insurance experience.
• Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
• Ability to understand written and oral communication, and interpret abstract information.
• Primarily Property & Casualty License; Life and Health License a plus.
• Full knowledge of insurance products and usages.
• Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and underwrite assigned client and prospect lists.
• Full knowledge of insurance markets and reference to markets.
• Ability to carry out complex tasks with concrete and abstract variables.
• Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.
• Ability to utilize computer programs and understand functionality.
• Ability to perform 70% sedentary work, exerting up to 10 lbs of force occasionally, and exert negligible force frequently or constantly to move objects, including the body.
  May be asked to exert up to 20 lbs of force periodically, as needed.
• Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
• Ability to process written and other materials visually.
• Physical efforts required include fingering, repetitive small motor activities, grasping,
  verbally communicating detailed and important information to others quickly and
  accurately, stooping, reaching, standing, lifting light objects under 10 lbs
  frequently, and climbing occasionally.
• Requires ability to receive detailed information through oral communication, perceiving the natures of sounds with no less than a 40 dB loss at 500 Hz,100 Hz, and 2000 Hz without
  correction.