Customer Service And Sales Support Representative - Globe Life-AIL Division: Serur-Hall Organization

Globe Life: AIL Division is looking for a benefits representative to join our team! This person will drive customer satisfaction by fielding inquiries, addressing clients needs and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

We pride ourselves on providing clients with a personal, professional approach to promotional marketing and customer acquisition. Our talented team of professionals represent our clients with unparalleled integrity to the business community. In order for our organization to prosper, we are aggressively seeking talented, enthusiastic individuals who are searching for an opportunity to quickly work their way from ENTRY-LEVEL into a position in MANAGEMENT, overseeing campaigns for our clients and managing a staff of 15 employees. Our company strongly believes in developing our people into the future leaders of our organization.

 

Responsibilities:

• Manage customer communications - Making outgoing calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Sales - Providing clients the knowledge to make the best educated decision for their needs.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Please Note: We are seeking candidates who are looking for sustained career growth.  This position has performance based compensation only.  Full training and clients are provided.  Our Management Development Program offers an exciting opportunity for our Sales & Benefits Representatives to learn all aspects of our business from the ground up.

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