Customer Service And Sales Support Representative - Globe Life - Kelechi Anele

We are seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team! 

As our Customer and Sales Support Representative, you will be responsible for providing top-notch customer service, resolving customer inquiries, and supporting our sales team to drive revenue growth.

Core Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and concerns in a timely and professional manner
• Provide product information and solutions to customers
• Support the sales team with lead generation, data entry, and sales research
• Maintain accurate records of customer interactions using our CRM system
• Identify and escalate potential sales opportunities to the sales team
• Collaborate with internal teams to resolve customer issues and improve processes

Requirements:

• 1 year of customer service and sales support experience
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong computer skills and proficiency in CRM software
• Ability to work collaboratively in a team environment
• High school diploma or equivalent required; degree in Business, Marketing, or related field preferred

What Sets Us Apart:

• A supportive and collaborative team environment
• A strong commitment to employee development and growth
• A competitive compensation package
• A dynamic and innovative work environment
• A comprehensive training program to ensure your success

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