Customer Service Specialist at T.Ray & Associates
Birmingham, AL
About the Job
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
We offer:
- Hybrid Work: Enjoy the flexibility of working from home while also being apart of our dynamic team.
- Hands-On Training: Receive comprehensive training to excel in your role.
- Exotic International Trips: All-expenses-paid travel opportunities to stunning destinations.
- Same-Day Advance Opportunities: Access your earnings when you need them.
- Cash Bonuses: Rewarding your hard work and dedication.
- Positive Work Environment: Join a supportive team dedicated to your success.
$60,000 - $70,000 yearly
Responsibilities:- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Make warm calls to interested customers
- Deliver excellent service: Ensure customer satisfaction and retention
- Manage accounts: Build and maintain customer relationships for ongoing business
- Keep track of customer accounts and make updates with new account information as necessary
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- One year or more of customer service and sales experience (recommended)
- Excellent Listening and Communication Skills
- Laptop and/or iPad
- High-Speed Internet
- Quiet Work Space
At T. Ray & Associates, we're dedicated to your professional growth. Join us and benefit from a supportive environment, leadership opportunities, and the chance to develop both personally and professionally.