Customer Service Specialist - TechUSA
Chicago, IL
About the Job
Tech USA is looking for a responsible Customer Service Associate to perform a variety of tasks for our client (in a hybrid remote / onsite capacity) located in Downtown Chicago! They are a health and wellness outfit that specializes in finding the best path to better health for their clients.
This position is a 90 day Contract-To-Hire that offers abundant opportunities to those selected for full-time hire since the majority of their hiring happens internally - you'll find that many current employees who have advanced to other depts and trades started their company journey as a CSR in this same dept we're interested in discussing with you!
This is not a short-term gig. If you are only interested in temporary work, this is NOT the right match. We are exclusively hiring qualified personnel who are looking to grow WITH an employer, and have a demonstrated track record of such motivation, whether that be from a previous job, internship, or school. If that's you, and you're qualified and interested in this opportunity (outlined below), contact Tech USA IMMEDIATELY for consideration.
Responsibilities:
- Support inbound telephonic phone calls
- Provide over the phone support
- Effectively manage and respond to inquiries as they are sent to you by customers
- Submit requests to the proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Identify problems or gaps within current processes and help devise creative solutions to them
- Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
- Educate customers on the program as well as navigation of the website
- Other duties as assigned
About Tech USA:
Tech USA is a comprehensive provider of workforce and project support solutions throughout the IT, Engineering, Construction, and Environmental Industries. We are actively seeking candidates for contract, contract-to-hire, project support and permanent placement jobs throughout the nation. View our website to see a list of our current open positions; however, not all of our positions are listed so don"t forget to submit your resume and request a consultation with one of our recruiting specialists to explore your opportunities further.
At Tech USA, we understand that your career affects many important aspects of your entire adult life. This is why we take the time to truly understand and get to know our candidates, so we can then pair them with the right job, not just any job. As a result, Tech USA is known throughout the industry for quality, reliability and the highest satisfaction from both our clients as well as the candidates that we represent. Contact a local Tech USA representative today and learn about the many opportunities we may have available for you. Tech USA is an equal opportunity employer.
Requirements:
- Excellent written and verbal communication skills
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Strong organizational skills with the ability to multi-task
- Prefer Associates or Bachelors Degree from an accredited university
Source : TechUSA
