Customer Service Specialist - Cool Care Heating, Air, Plumbing & Refrigeration

Cool Care Heating & Air, Columbia SC

We are a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.

We are looking for someone who enjoys working with customers and supporting our office and field personnel to join our team as a Customer Service Specialist. This is an in-office position.

What We Have to Offer / Benefits:

• Medical insurance - 75% employer paid
• Supplemental insurance options
• 6 Paid holidays
• 80 hours of paid time off
• Professional development
• Employee appreciation events
• Company hoodie
• Business casual work attire, closed toes shoes

Position: Customer Service Specialist

Work Hours: Monday to Friday, 9:00am - 5:30 pm

Pay Range: $18.00 - $22.00 per hour depending on experience

What you will be doing:

• First on phones
• Positive friendly communication skills to talk with customers
• Determining needs of customers
• Data entry of customer information and service needs
• Using Service Titan daily - our cloud-based CRM
• Scheduling service calls
• Calling customers and scheduling annual maintenance services
• Calling customers to confirm the arrival times of technicians
• On rotation to take after hour calls (7 x per month)

Required Qualifications:

• High school diploma or GED
• 2 years of customer service experience
• Scheduling coordinating experience
• Computer skills
• Impeccable phone etiquette
• Ability to multi-task and stay organized within a fast-paced environment
• Knowledge of the HVAC, construction, or similar industry desired

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment

*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***

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