Customer Service Specialist (CONFIDENTIAL) - Sterling Engineering
Park Ridge, IL
About the Job
Title: Customer Account Service Specialist
Location: Park Ridge, IL
Hire Type: Direct Hire
Salary: $60-65K
Must have: Experience working within the manufacturing industry
Must have: Experience working within the manufacturing industry
Misc: This role is 100% on-site
Overview: Provide a world-class experience for domestic and international distributor and customers by performing Customer Service activities from order entry through shipping. Works directly with customers on requirements, pricing, and resolution of customer issues.
Job Duties:
- Receives orders via e-mail, online portal and provides prompt courteous response for assigned accounts.
- Manages order receipt and documentation daily.
- Enters customer orders, changes and generates standard and special invoices and weekly reports.
- Enters return authorization and credits from the customer as needed.
- Coordinate effective ship date for customer with all areas of the organization.
Qualifications:
- Bachelor’s degree in business or communication from a four-year college or university and 3 to 5 years of experience within customer service in a manufacturing environment.
- Proficiency with Microsoft Excel and Microsoft Word.
- Experience with navigating an ERP system. JD Edwards a plus.
Source : Sterling Engineering
