Customer Service Specialist - Damascus OR

Job Description

We are looking for a Receptionist/Customer Service Specialist to manage a multi-line phone system. The role involves providing product and service information, and phone support to resolve customer issues related to their alarm systems. You will troubleshoot and investigate issues, manage high volume calls, identify customer needs to achieve satisfaction, schedule customers for install and service appointments with multiple technicians, walk customers through technical issues by phone (training provided), build relationships with customers, and process account cancellations. Accuracy with data entry is essential.

Essential Skills

• Experience managing high volume calls
• Ability to identify customer needs and achieve satisfaction
• Scheduling experience
• Troubleshooting and technical issue resolution
• Customer relationship building
• Data entry accuracy

Additional Skills & Qualifications-

-3 plus years of Office Experience

-3 plus years of Customer Service

-MS Excel (proficient)

-Contact resolution skills

-Experience communicating via email

-Strong organization skills

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Environment

-100% onsite in Damascus

-4 person office that supports a large group of in the field technicians

-Monday through Friday

-8am to 5pm

-Business Casual

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.