Customer Service Specialist (Direct Hire) - TEKsystems

This position is the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. You will handle inquiries, orders, and complaints, providing exceptional service and building strong relationships. Your role is crucial in maintaining customer satisfaction and contributing to the overall success of our manufacturing plant, which specializes in plastic bag production through extrusion processes. Description: + Use ERP system to enter customer purchase orders to produce order for scheduling + Provide pricing for all customer quotes and orders + Develop and foster relationships with customers + Work directly with sales reps and management to achieve sales goals. + Manage and grow existing customer house accounts + Manage customer requests regarding order status, returns and complaints + Maintain customer stock inventory with min max program + Create documents/reports regarding issues, orders, pricing, and sales. + Coordinate issue resolution between customer and appropriate internal members (plant, shipping, accounting). + Hold new order meeting to provide correct information on new order + Scan and file customer purchase orders in ERP system Additional Skills & Qualifications: + MUST HAVE KNOWLEDGE OF ERP & SALESFORCE + 1-2 Years Food+Bev/ Distribution/Manufacturing exp + High school diploma or its equivalent + 1-2 years of experience in customer service + Excellent verbal/written communication skills Preferred Qualifications: + Proficiency in Microsoft Office 365-word processing and spreadsheet application + Ability to work both independently and as a team member + Strong communication and customer service skills + Demonstrate ability to learn quickly and function well in a fast paced, high-pressure environment Work Environment: Office Environment Monday-Friday 7 AM - 3:30 PM Interaction with colleagues and customers in person, over the phone and via email. Benefits: Available after 60 days of employment - includes 401k + match after 90 days We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave #prioritywest About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.