Customer Service Specialist - Ferretti Search

We are seeking a dedicated and customer-focused individual to join our team as a Client Service Specialist. You will be responsible for providing exceptional support to our client's customers, processing orders, and ensuring customer satisfaction.

Responsibilities:

• Build and maintain strong customer relationships through effective communication and problem-solving.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Coordinate with internal teams to resolve customer issues and meet customer expectations.
• Provide product information and address customer inquiries.
• Maintain accurate customer records and data.
• Contribute to process improvement initiatives to enhance customer experience.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer service, preferably in the corrugated packaging or manufacturing industry.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, with a strong focus on Excel.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.