Customer Service Specialist III - US Tech Solutions, Inc.

Note: Onsite - Monday-Friday 8 hours a day
 
Job Description:

• Provides vital support in all phases of the Lighting Maintenance workflow process and is critical in supporting field resources in day-to-day operations.
• Support may vary and can include but is not limited to: Investigate and process BPEM’s , On/Off Boarding, Dispatching (SS9), create follow up work orders, monitor Maximo, follow up on CRT’s (feedback).
• Interacts with customers; gives information in response to inquiries about accounts, products, and services. Typical Functions: Takes care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
• May talk with internal/external customers by phone or in person to ensure the best service possible.
• Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data.  
• Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May visit customers' premises to obtain order or resolve customer problems.
• 5-7 years’ experience

About US TECH Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.