Customer Service Specialist at Micro Tech
Marlborough, MA
About the Job
The CSR will be the direct contact for the sales team and our customers
Will be the first line of support for sales order processing and inquiries, troubleshooting issues, providing guidance, and assisting the operations, sales and marketing teams
Your responsibilities will include supporting sales teams for your assigned region, sales order processing & coordination, data management within Salesforce, utilizing reports and dashboards to provide outstanding customer support.
Responsibilities
Prompt and accurate entry and acknowledgement of sales orders within 24 hours of receipt to include the coordination of cash in advance payments and shipping
Data entry and integrity in Salesforce, recording of user information, customer contact information
Field incoming customer calls and emails related to inquiries and open orders
Interact with Operations Team to validate lead times, ship dates, and order changes
Responsible for all record keeping related to customer orders
• High school diploma and 2+ yrs with Customer Support in a business environment
• Experience within Microsoft and Google Suite of products
• Experience with financial accounting software, such as Quickbooks a plus
• Exceptional attention to detail
Will be the first line of support for sales order processing and inquiries, troubleshooting issues, providing guidance, and assisting the operations, sales and marketing teams
Your responsibilities will include supporting sales teams for your assigned region, sales order processing & coordination, data management within Salesforce, utilizing reports and dashboards to provide outstanding customer support.
Responsibilities
Prompt and accurate entry and acknowledgement of sales orders within 24 hours of receipt to include the coordination of cash in advance payments and shipping
Data entry and integrity in Salesforce, recording of user information, customer contact information
Field incoming customer calls and emails related to inquiries and open orders
Interact with Operations Team to validate lead times, ship dates, and order changes
Responsible for all record keeping related to customer orders
• High school diploma and 2+ yrs with Customer Support in a business environment
• Experience within Microsoft and Google Suite of products
• Experience with financial accounting software, such as Quickbooks a plus
• Exceptional attention to detail
