Customer Service Specialist at QPS Employment Group
Milwaukee, WI 53224
About the Job
Position Title: Customer Service Specialist
Wage: $20.00 - $22.00/hour
Shift: 1st
Hours: 8:00am – 4:30pm
Seeking a detail-oriented and customer-focused Customer Service Specialist to join our team in Milwaukee, WI. In this role, you will assist customers by providing technical product quotes, managing order status, and addressing concerns related to our products, including brushes, brush holders, and molded brushes. You will play a key role in entering, routing, and expediting customer orders while ensuring high levels of satisfaction.
Customer Service Specialist Responsibilities:
- Answer customer inquiries via phone, providing quotes and technical support on products such as brushes and brush holders
- Address customer concerns, questions, and issues, ensuring timely processing and delivery of orders
- Serve as a product expert, helping customers select the right products for their needs
- Receive and measure customer samples, documenting dimensions and quoting based on stock and part numbers
- Enter orders from phone inquiries and process sample orders, coordinating with customer service staff as needed
- Collaborate closely with design, production, and application engineering teams to communicate customer needs and develop production solutions
- Generate and distribute customer quotes, perform product costing, and identify appropriate products over the phone
- Work closely with the Techsquad team and other departments to improve processes and ensure exceptional customer service
- Enter and maintain accurate customer records and documentation in our database
- Attend departmental and production meetings, and assist in the improvement of customer service processes in compliance with ISO procedures
- Perform other tasks as required to support company goals
Requirements for Customer Service Specialist:
- Minimum of 2 years of experience in customer service and data entry within a manufacturing environment
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong communication and problem-solving skills with the ability to collaborate effectively across departments
- Detail-oriented with the ability to manage multiple tasks and maintain accurate documentation
Benefits:
- Health, dental, vision insurance, 401(k) with company match, on-site nurse practitioner, physical therapist, fitness center, weekly yoga classes, on-site chiropractor, cafeteria, wellness reimbursement, and 9 paid holidays
- Annual bonus potential averaging $1,800 per year
- Enjoy working in a clean, comfortable environment
- Monday through Friday work schedule
- As an employee-owned company, you’ll have the opportunity to share in the success and profits of the organization
caitlin.dahl@qpsemployment.com
IND999
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
Wage: $20.00 - $22.00/hour
Shift: 1st
Hours: 8:00am – 4:30pm
Seeking a detail-oriented and customer-focused Customer Service Specialist to join our team in Milwaukee, WI. In this role, you will assist customers by providing technical product quotes, managing order status, and addressing concerns related to our products, including brushes, brush holders, and molded brushes. You will play a key role in entering, routing, and expediting customer orders while ensuring high levels of satisfaction.
Customer Service Specialist Responsibilities:
- Answer customer inquiries via phone, providing quotes and technical support on products such as brushes and brush holders
- Address customer concerns, questions, and issues, ensuring timely processing and delivery of orders
- Serve as a product expert, helping customers select the right products for their needs
- Receive and measure customer samples, documenting dimensions and quoting based on stock and part numbers
- Enter orders from phone inquiries and process sample orders, coordinating with customer service staff as needed
- Collaborate closely with design, production, and application engineering teams to communicate customer needs and develop production solutions
- Generate and distribute customer quotes, perform product costing, and identify appropriate products over the phone
- Work closely with the Techsquad team and other departments to improve processes and ensure exceptional customer service
- Enter and maintain accurate customer records and documentation in our database
- Attend departmental and production meetings, and assist in the improvement of customer service processes in compliance with ISO procedures
- Perform other tasks as required to support company goals
Requirements for Customer Service Specialist:
- Minimum of 2 years of experience in customer service and data entry within a manufacturing environment
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong communication and problem-solving skills with the ability to collaborate effectively across departments
- Detail-oriented with the ability to manage multiple tasks and maintain accurate documentation
Benefits:
- Health, dental, vision insurance, 401(k) with company match, on-site nurse practitioner, physical therapist, fitness center, weekly yoga classes, on-site chiropractor, cafeteria, wellness reimbursement, and 9 paid holidays
- Annual bonus potential averaging $1,800 per year
- Enjoy working in a clean, comfortable environment
- Monday through Friday work schedule
- As an employee-owned company, you’ll have the opportunity to share in the success and profits of the organization
caitlin.dahl@qpsemployment.com
IND999
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
