Customer Service Specialist - HomeTeam Pest Defense, Inc.
Mount Clare, WV
About the Job
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.
With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customers privacy and other proprietary information
What type of benefits will you receive?
Competitive earnings
$18/Hr
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Why should you choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing and is a recession resistant line of business
You have a service-oriented mindset that leads you to build loyalty and trust with clients
You hold yourself...
Request Priority Protected Veteran Referrals
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.
With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customers privacy and other proprietary information
What type of benefits will you receive?
Competitive earnings
$18/Hr
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Why should you choose Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing and is a recession resistant line of business
You have a service-oriented mindset that leads you to build loyalty and trust with clients
You hold yourself...
Request Priority Protected Veteran Referrals
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Source : HomeTeam Pest Defense, Inc.