Customer Service Specialist at Pacific Life

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices. These positions will be hybrid and candidates will be considered on an ongoing basis.

As part of our Customer Service team, you’ll handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders. Whether you’re experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are. A FINRA SIE and series 6 or 7 license is required in this role. If you’re not currently licensed, you’ll be provided 5-6 weeks of study time to earn one.

This role is hybrid. For those candidates currently licensed, you will be required to be in office one day a week. Candidates that are not currently licensed will be expected to be in office 5 days a week while you are studying and preparing to take the FINRA SIE and series 6 exams. Once you have passed the required exams you will be in office one day per week.

 Who will succeed in this role: 

• You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Providing outstanding customer service is your top priority.

• You excel at problem-solving and are determined to overcome any obstacles that come your way.

• You’re enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.

• You perform well in a fast-paced environment and adapt quickly to changes.

• You’re passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support.

The experience you bring: 

• Strong customer service skills with 1-2 years of experience in a related customer service role.

• College degree and/or equivalent experience preferred. 

• Strong customer skills with 1-2 years’ experience in a related role. 

• Proactive and resourceful, with a knack for finding answers through research.

• Strong analytical skills and creative thinking.

• Skilled at handling multiple priorities in a fast-paced setting.

• Motivated to learn quickly and adapt to changes.

• Computer proficiency including Microsoft Word and Outlook.

• A FINRA SIE and series 6 or 7 license is required in this role. If you're not currently licensed, you'll be provided 5-6 weeks of study time to earn one

The recruiting process: 

• All resumes will go through an initial review. 

• Candidates will be notified via email regarding next steps.

• Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue. 

Compensation: 

• Starting hourly rate will be based on your FINRA license status and experience, and ranges between $25 - $31 per hour plus an annual bonus. 

You can be who you are.

People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.