Customer Service Specialist / Order Management - Curtiss-Wright Corporation
Newtown, PA
About the Job
Customer Service Specialist
We are looking for a Customer Service Specialist focused on Order Manage to join our team in Newtown, PA!
This is a vital role in the successful delivery of our products within the aerospace flight test and monitoring instrumentation solutions space. You will maintain contact with our customers before and after they purchase our products.
LOCATION: Newtown, PA
BENEFITS:
_We Take Care of Our People_
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
YOUR CHALLENGE:
+ Crosstrain and provide assistance to all areas of the company and to customers.
+ Respond to customer needs in a quick and effective manner.
+ Coordinates activities with Customer Service Reps and provide direction and guidance.
+ Provide support to Sr. Management on various work initiatives.
+ Handles and resolves escalated calls.
WHAT YOU BRING:
+ High School Diploma
+ 2 - 3 years of experience in similar role, ideally in the defense electronics industry.
+ Strong computer skills including MS-Office; SAP experience is a plus.
+ Experience in order management, including entering and providing status of customer purchase orders.
+ Detail-oriented, highly motivated, ability to coordinate tasks across multiple groups.
+ Excellent organizational and interpersonal skills.
+ Superior communication, decision making, and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.
+ Be adaptable and comfortable in a fast-paced, dynamic work environment.
WHO WE ARE:
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
TTC, a Curtiss-Wright company, are a recognized leader in comprehensive and integrated data acquisition through telemetry systems that include data analysis units, sensors, transmitters, receivers, and ground station analysis tools to measure, record, transmit, and analyze aircraft and munitions parameters during test flights. TTC have a broad exposure on more than 140 programs, including high-performance military aircraft such as the F-35 and F-18, major defense flight test centers, spacecraft, missile programs, and commercial and business jets. Key products include data acquisition units, recorders, network products, RF networks, airborne transmitters and receivers, and telemetry expansion cards.
To learn more, please visit us: https://www.curtisswrightds.com/about/company/locations/newtown
#LI-BH1
_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ _Talent Acquisition Team (TA_COE@curtisswright.com)_ _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
We are looking for a Customer Service Specialist focused on Order Manage to join our team in Newtown, PA!
This is a vital role in the successful delivery of our products within the aerospace flight test and monitoring instrumentation solutions space. You will maintain contact with our customers before and after they purchase our products.
LOCATION: Newtown, PA
BENEFITS:
_We Take Care of Our People_
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
YOUR CHALLENGE:
+ Crosstrain and provide assistance to all areas of the company and to customers.
+ Respond to customer needs in a quick and effective manner.
+ Coordinates activities with Customer Service Reps and provide direction and guidance.
+ Provide support to Sr. Management on various work initiatives.
+ Handles and resolves escalated calls.
WHAT YOU BRING:
+ High School Diploma
+ 2 - 3 years of experience in similar role, ideally in the defense electronics industry.
+ Strong computer skills including MS-Office; SAP experience is a plus.
+ Experience in order management, including entering and providing status of customer purchase orders.
+ Detail-oriented, highly motivated, ability to coordinate tasks across multiple groups.
+ Excellent organizational and interpersonal skills.
+ Superior communication, decision making, and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.
+ Be adaptable and comfortable in a fast-paced, dynamic work environment.
WHO WE ARE:
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
TTC, a Curtiss-Wright company, are a recognized leader in comprehensive and integrated data acquisition through telemetry systems that include data analysis units, sensors, transmitters, receivers, and ground station analysis tools to measure, record, transmit, and analyze aircraft and munitions parameters during test flights. TTC have a broad exposure on more than 140 programs, including high-performance military aircraft such as the F-35 and F-18, major defense flight test centers, spacecraft, missile programs, and commercial and business jets. Key products include data acquisition units, recorders, network products, RF networks, airborne transmitters and receivers, and telemetry expansion cards.
To learn more, please visit us: https://www.curtisswrightds.com/about/company/locations/newtown
#LI-BH1
_No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ _Talent Acquisition Team (TA_COE@curtisswright.com)_ _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
Source : Curtiss-Wright Corporation