Customer Service Specialist - Marcum Search

Marcum Search is actively supporting a highly regarded client in the Cleveland area in their quest to find multiple talented Customer Service Specialists. This company is well-known for its long-standing history and commitment to growth. It offers an exceptional work environment where the value and appreciation of its employees are deeply ingrained in the company culture. By joining their team, you will have the opportunity to contribute to and share in their continued success.

The Customer Service Specialist is responsible for providing outstanding support and assistance. This may include answering questions about their products or services, resolving discrepancies, and processing orders. The role is also responsible for building relationships with internal and external customers and ensuring a positive experience with our company and department. The primary goal of this position is to ensure customer satisfaction, resolve inquiries, and facilitate smooth transactions.

100% Onsite
Monday-Friday, 9-6, 1 hour lunch.

Essential Functions and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, pricing, availability, and order processing.
• Handle and resolve customer complaints and issues with tact and efficiency, aiming for swift resolution while maintaining a high level of customer satisfaction.
• Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Monitor and manage customer accounts, including processing returns, exchanges, and credits, as necessary.
• Provide product support and troubleshooting assistance to customers as needed.
• Proactively identify opportunities to improve customer service processes and procedures.
• Keep abreast of product updates, promotions, and company policies to provide accurate information to customers.

Requirements

• High school diploma or equivalent required.
• Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and a fast-paced work environment.

For immediate consideration, please send your most current resume to Leslie.Otto@marcumsearch.com with “CSS/Cleveland” in the subject line.

Marcum Search LLC is an Equal Opportunity Employer.
Marcum Search LLC does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.