Customer Service Specialist Senior - KPS Global, LLC

Job Summary



The Senior Customer Service Specialist is responsible for providing accurate quote data per customer specifications. This role helps KPS Global provide outstanding service to customers.

Required Skills

Required Skills, Experience, Education & Certifications

Items listed are required unless “preferred” is indicated





+ High School Diploma



+ 1 – 3 years of experience



+ Intermediate Microsoft Office skills



+ Ability to use general office equipment



+ Ability to understand and apply basic math concepts



+ Strong interpersonal skills



+ Excellent written and verbal communication skills



+ Ability to work in a fast-paced environment



+ Detail oriented and organized



Required Experience

Major Responsibilities





+ Developing quotes for customers including (but not limited to) walk-ins containing structural steel, buyouts, installs, and refrigeration



+ Interpreting customer specifications



+ Processing customer requests for order changes or corrections



+ Providing customers with information regarding shipping options and lead times



+ Giving customers appropriate product availability and pricing