Customer Service Specialist - Ever Staff
Streetsboro, OH 44241
About the Job
Job Description
Everstaff is seeking a Customer Service Representative for a manufacturing company in the Streetsboro area!
The Customer Service Specialist will focus on fostering clear and effective communication, ensuring accuracy in ERP systems, maintaining consistent contact with customers and internal teams, and upholding a strong commitment to meeting customer expectations. This role also supports collaboration within functional teams.
The Customer Service Specialist will focus on fostering clear and effective communication, ensuring accuracy in ERP systems, maintaining consistent contact with customers and internal teams, and upholding a strong commitment to meeting customer expectations. This role also supports collaboration within functional teams.
Key Responsibilities:
- Manage customer orders and RFQs, entering details into the ERP (M3) system.
- Review EDI schedules to ensure timely deliveries to customers.
- Provide quotes, pricing, and delivery updates to both existing and potential customers.
- Collaborate with logistics, purchasing, and suppliers (mainly global manufacturing plants in Europe and Asia) to ensure on-time delivery.
- Analyze weekly supply vs. customer demand reports to assess global production capacity.
- Develop and maintain customer-specific work instructions.
- Maintain master data records.
- Perform other duties as assigned.
Qualifications:
-3-5 years’ experience in Customer Service or Similar Role required
-1-3 years’ experience in Manufacturing Industry required
-ERP System knowledge a plus
Salary: $19-24/hr based on experience
Full benefits
Qualified candidates, please submit your resume for immediate consideration!
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
Source : Ever Staff
